Guides

Remote Work Info

Accellion Data Breach - Experian IdentityWorks Alerts Guide

Multi-Factor Authentication (MFA)

Calendar (calendar.google.com)

• Logging into Google

Chat (chat.google.com)

• Logging into Google
• Using Google Chat

Email (mail.google.com)

• Logging into Google
  • If you or your department uses an email client (like Outlook), access is machine-specific and generally configured by AAIT.
• Add a Contact
• Create/Manage Signatures
• Create a Folder
• Move an Email
• Search
• Allow Specific Address and Domains
• Frequently Asked Questions
  • Creating a Vacation Auto-Reply
  • Reporting Emails - Suspicious and Unwanted

Google Drive/Shared drives (drive.google.com)

• Logging into Google
• Accessing Your Files
• Working with Microsoft Office files (Word, Excel, etc.)
  • Working with existing files
  • Creating new files
  • Uploading a document to Google Drive
  • Uploading a document to Google Drive (Alternative)    
• Drive or Files Not Accessible (Google Drive)

Remote Desktop

• Accessing Your Desktop
• Connecting to Pulse Secure (VPN)
• Install and Configure Remote Desktop App

Telephone

• Call Forwarding
  • Activate Call Forwarding
  • Request Call Forwarding
  • Cancel Call Forwarding
• Voicemail
  • Retrieve Voicemail Remotely
  • Email Notification for New Voicemail Messages

VPN

• Download and Install Pulse Secure (VPN)
  • https://www.it.ucsb.edu/pulse-secure-campus-vpn/get-connected-vpn
• Connect to Campus VPN
• Test Your VPN Connection
  • https://bb.noc.ucsb.edu/ip
• Frequently Asked Questions
  • Remote Connection Troubleshooting
  • Remote Connection Help

Zoom

• Using Zoom (Video/Conference Calls)
  • Best Practices
  • Quick Reference Guide for Zoom
  • Increasing Your Zoom Security
  • Download and install Zoom
• Step-by-Step Guide for Zoom
  • Log into the Zoom App
  • Join a Zoom Meeting
  • Schedule a Zoom Meeting
• Zoom Invitation Best Practices
• Zoom Features to Know
  • Update Zoom Often
  • Waiting Rooms    
    • Who should go in the waiting room?
    • Who can admit participants from the waiting room?
• Frequently Asked Questions
  • Zoom microphone or camera not working